Contacts

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3, Borisoglebskoye Highway, Rostov, Russia

Contact Information
Sales Department: +7 (48536) 7-59-10 / 7-73-73
E-mail: td@podarok-finift.ru

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Phone: +7 (48536) 7-49-21
Opening hours: Mon-Sat: 10.00-18.00 Sun: 10.00-17.00 without a break

Human Resources: +7 (48536) 7-62-13

E-mail: personal@podarok-finift.ru

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You can purchase our branded products in any convenient way:

1. In the company stores of the Rostov Enamel Factory:

Rostov the Great

Company salon-shop of the Factory "Rostov enamel"
Rostov the Great, Borisoglebskoye Highway 3, (48536) 7-49-21
Opening hours: Mon-Sat from 10.00 to 18.00, Sun from 10.00 to 17.00 (without a break)

Yaroslavl

Company salon shop of the Rostov Enamel Factory,
in the building of the Jewelry Salon "Diamond" st. Kirova 11, (4852) 72-57-42
Opening hours: daily from 10.00 to 20.00 (without a break)

Moscow

Company salon-shop of the Factory "Rostov enamel"

st. Arbat 43, +7 (910) -979-50-00
Opening hours: daily from 10.00 to 20.00 (without a break)

St. Petersburg

Company salon shop of the Rostov Enamel Factory,
ave. Nevsky d.94 (Mayakovsky d.2), +7 (812) 275-44-29
Opening hours: daily from 10.00 to 20.00 (without a break)

Nizhny Novgorod

Company salon shop of the Rostov Enamel Factory,
st. Bolshaya Pokrovskaya, d.9, building B, tel .: +7 (831) 216-10-76
Opening hours: daily from 10.00 to 20.00 (without a break)

Tver

Company salon shop of the Rostov Enamel Factory,
Sovetskaya St., 18, +7 (4822) 35-90-32
Opening hours: daily from 10.00 to 20.00 (without a break)

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city ​​Vladimir

Company salon shop of the Rostov Enamel Factory,

st. Gagarina, 5, +7 (991) 320-06-33
Opening hours: daily: 10.00-20.00 (without a break)

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2. Order jewelry in the catalog of the online store

For retail customers: You can select the product you like from the catalog of Rostov Enamel Factory CJSC and call or write to the sales department to clarify information about its availability in the enterprise’s warehouse.
For wholesale partners: The minimum cost of an order for jewelry (wholesale) is 50 000 rubles. The conditions of wholesale deliveries can be clarified by phone or write to us in any convenient way.

3. Custom-made products

manufacture of the product according to the sketch of the customer:
3.1 development of the sketch and its coordination with the customer.

3.2 approval of drawings, materials, production dates and product prices.

3.3 launch into production, photo report on the work done.

3.4 shipment in any convenient way.


To order the manufacture of jewelry, call or write to us. In the near future, our staff will contact you to clarify the details and confirm that your order has been accepted.

4. At exhibitions (details in the news on our website)

5. In cities where there are shops of our partners.

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Delivery

• products are delivered to most settlements of the Russian Federation, the ordered goods are delivered by courier, which has the right to jewelry delivery or by enterprise managers
• terms and cost of delivery in Russia and abroad are negotiated by phone or e-mail when placing an order

Our managers will be happy to answer all your questions, wishes and clarifications to the order!

Return and exchange

Return, exchange, in cases if:

-Received the parcel, and it turned out to be the wrong product that you ordered, immediately inform us, we will exchange with the shipment at our expense. We urge you to check the parcel in the presence of the courier.

-Received the parcel, and your product was not there, immediately record this fact with a representative of the courier service and be sure to let us know, we will solve all problems.

- You think that the product you purchased turned out to be defective, then you need to contact us with the obligatory indication of defects and photographs, and we will surely solve all arising issues. We also want to recall that the most legitimate and objective claim will be that which is accompanied by an independent examination and the conclusion of a certified expert gemologist to evaluate the inserts and their defects.

-After a while, they decided that the jewelry you purchased didn’t like it or didn’t fit the style, etc. , then we are very sorry, but jewelry of good quality can not be returned and exchanged according to - “a list of non-food goods of good quality that cannot be returned and exchanged for similar goods of other sizes, shapes, dimensions, colors or packaging. Approved by the Decree of the Government of the Russian Federation of January 19, 1998. No. 55 "